Privacy Policy
This page explains our privacy policy and how we collect, use and protect information about you when you visit or use this website.
The Bay Therapy Centre is committed to protecting your personal information and handling it fairly, lawfully and transparently.
What information do we collect?
You may choose to submit personal information about yourself, such as your name and email address, when you use the Contact Us section of the website.
By entering your details in the fields requested, you enable the Centre to respond to your enquiry and, where appropriate, provide you with information about therapies, treatments and/or room hire.
We will only use your information for appropriate and lawful purposes. Information may be shared with appropriately selected practitioners where this is necessary to respond to your enquiry or provide the information requested.
We will not disclose your personal information to other third parties unless we have a lawful basis to do so, or where disclosure is required or permitted by law.
How long do we keep your information?
We will only keep your personal information for as long as it is necessary for the purpose for which it was collected.
Information submitted through the website will normally be retained for as long as necessary to deal with your enquiry.
If you subsequently enter into a room rental arrangement with the Centre, your information will be retained in accordance with our practitioner retention arrangements and applicable legal requirements.
Data Protection
The Centre processes personal information in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, as amended by the Data (Use and Access) Act 2025, and other applicable privacy legislation.
We have a legal responsibility to protect personal information and take appropriate technical and organisational measures to prevent unauthorised access, loss, misuse, alteration or disclosure.
Where appropriate, we use secure systems and encryption to help protect information held under our control.
Your rights
Depending on the circumstances, you have rights under data protection law in relation to your personal information. These may include the right to:
- request access to information we hold about you;
- ask us to correct inaccurate or incomplete information;
- request erasure of your information where the legal requirements are met;
- request restriction of processing in certain circumstances;
- object to certain types of processing; and
- withdraw consent where we are relying on consent to process your information.
If you wish to exercise a data protection right, please contact the Centre Manager.
Data Protection Complaints
We take concerns about the handling of personal information seriously.
If you have a concern or complaint about how we have used or protected your personal information, please contact the Centre Manager using the contact details provided on this website.
We will acknowledge a data protection complaint within 30 days, investigate it without undue delay, keep you appropriately informed about progress and provide you with the outcome.
If you remain dissatisfied following our response, you have the right to raise your concern with the Information Commissioner’s Office (ICO).
Changes to our policy
If our Privacy Policy changes in any way, we will place an updated version on this page.
We recommend reviewing this page periodically so that you remain aware of what information we collect, how we use it and the circumstances in which we may share it.
Security
This website and the systems used by the Centre have security measures in place to help protect personal information against loss, misuse, unauthorised access, alteration or disclosure.
However, no transmission of information over the internet can be guaranteed to be completely secure.
Third-Party Links
The Centre may provide links to information, products or services offered on websites owned or operated by other practitioners and/or organisations (“third-party websites”).
While we do our best to provide helpful and trustworthy resources, the Centre cannot endorse, approve or guarantee the information, products, services or recommendations provided on third-party websites.
Third-party websites have their own privacy policies and terms, and we recommend that you review them before providing personal information.
Contact Us
If you have any questions about this Privacy Policy, wish to exercise your data protection rights, or have a data protection complaint, please contact:
The Magnolia Therapy Centre Limited
354 Mansfield Road, Nottingham, NG5 2EF
Telephone: 0115 9608855
Email: info@magnoliatherapycentre.com
ICO Registration Number: ZA225826
Privacy Policy updated: September 2026
